Frequently Asked Questions

Aeva starts at just £9.99/month for your complete wellness subscription, including a 7-day free trial. This gives you access to your personalised health hub, daily activities, tracking tools, and in-app chat with our support team.

‍We're so confident in our approach that we offer free 15-minute discovery calls with our expert practitioners - available both through the platform for members and directly on our website even before you sign up.

Expert 1:1 consultations are available from £65/session, and our Super Team coordinated care starts from £140/month. As we're launching, early members receive special pricing on add-on services.

Your journey with Aeva begins with our thoughtfully designed health quiz that takes just 3 minutes to complete. This comprehensive assessment helps us understand:

- Your unique health story and concerns
- What approaches you've already tried
- Your specific goals and priorities

Immediately after completing the quiz, you'll gain access to your personalised Aeva dashboard with tailored insights and expert guidance. Plus, you can book free discovery calls with our practitioners both through your member dashboard and directly on our website - we're confident you'll want to find the perfect practitioner match.

Your complete wellness foundation includes:
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- Personalised health dashboard with daily activities
- Comprehensive tracking tools (symptoms, mood, energy, nutrition)
- In-app chat for instant support and guidance
- Direct messaging with health experts
- Free 15-minute discovery calls with practitioners (also available on our website before signing up)
- Priority access to Aeva Illuminated monthly events
- Growing library of evidence-based resources

This integrated approach helps you understand your body's patterns in ways traditional healthcare often misses.

Absolutely! Your 7-day free trial gives you full access to the platform with no payment details required upfront. Experience how Aeva connects the dots in your health story, then decide if it's right for you.

Our Six Pillars framework was developed specifically for women's health needs, recognising that wellbeing isn't static, it evolves continuously throughout different life stages. Rather than offering one-size-fits-all solutions, we understand that women's health challenges typically stem from imbalances in these interconnected foundational areas:

- Hormonal Balance: Optimising your hormonal health across all life phases
- Gut & Nutrition: Building the foundation for whole-body wellness
- Movement & Energy: Creating sustainable physical vitality
- Sleep & Recovery: Enhancing your body's natural restoration processes
- Stress & Resilience: Developing robust emotional and physical coping mechanisms
- Purpose & Connection: Nurturing the often-overlooked social dimensions of health

This integrated approach allows us to address the whole you, creating meaningful, lasting change aligned with your body's natural rhythms and your individual needs.

Our holistic tracking system is designed specifically for women's complex health needs, allowing you to monitor your complete wellbeing journey:
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- Cycle patterns and hormonal symptoms
- Energy levels and sleep quality
- Digestive health and nutrition impacts
- Mood fluctuations and stress responses
- Physical symptoms across body systems
- Correlation between lifestyle factors and symptoms

You're in control of what you track, creating a personalised health narrative that reveals meaningful patterns conventional approaches often miss. This comprehensive tracking forms the foundation of your personalised insights and recommendations.

Absolutely! Aeva's platform is designed for flexibility and personalisation to match your unique health journey. You can:

- Select the plan that best aligns with your current health priorities
- Adjust your focus pillars as your needs evolve
- Customise which aspects of your health you want to track
- Choose which practitioners best match your specific concerns

For any specific customisation requests, our support team is always available through the in-app chat to help tailor your experience to your exact needs.

AIEva is your intelligent health companion, designed to provide personalised guidance throughout your wellness journey. Unlike generic health chatbots, AIEva:

- Understands the complex interconnections in women's healthLearns from your tracking patterns to offer increasingly tailored insights
- Helps you monitor progress across your personal pillar goal
- Provides science-backed information specific to your health questions
- Offers supportive check-ins when you need encouragement

Think of AIEva as your knowledgeable friend who's always available to discuss your health concerns with empathy and evidence-based wisdom.

Aeva offers an integrated approach designed to meet you exactly where you are in your health journey:Aeva Subscription (£9.99/month):

- Your complete wellbeing companion that connects the dots in your health story, including in-app chat support and discovery calls available when you're ready to connect with practitioners.
- Expert 1:1 Care (from £65/session): Targeted support when you need it most, with specialists who understand your complete health story before you even meet.
- Super Team (from £140/month): The ultimate integrated care experience. Multiple specialists working in harmony on your specific health goals, with seamless coordination.

Each service level is designed to address different needs and preferences, ensuring you receive exactly the right support for your situation.

All Aeva Health services are currently delivered through our secure virtual platform, allowing you to access expert women's health care from anywhere in the UK. This virtual approach offers several advantages:

- Connect with specialists regardless of your location
- Enjoy flexible appointment times that work around your schedule
- Access care from the comfort and privacy of your own space
- Eliminate travel time and associated stresses
- Maintain continuity of care even when travelling

Our virtual platform is designed to be just as personable and effective as in-person care, with many women reporting they feel more comfortable discussing sensitive health matters in their own environment.

Aeva collaborates with a diverse network of specialists whose expertise aligns with our six pillars framework. Our practitioner community includes:

- Nutritional Therapists specialising in women's hormonal health
- Women's Health specialists
- Sleep Specialists with female-specific training
- Hormone Health Experts
- Functional Medicine Practitioners
- Menstrual Health Specialists
- Stress & Resilience Coaches
- Menopause & Perimenopause Specialists
- and growing...

Each practitioner is carefully selected for their extensive qualifications, experience in women's health, and commitment to our holistic approach. Many have navigated their own health challenges, giving them genuine empathy for the frustrations you might be experiencing.

As an Aeva Health member, booking specialist sessions is simple and intuitive:

1. Start with a discovery call when you're ready to ensure the right practitioner match
2. Access our comprehensive experts section within the platform
3. Browse practitioner profiles, specialisations, and availability
4. Select your preferred specialist and choose an available time slot
5. Complete a brief pre-session questionnaire
6. Receive confirmation and connection details

What makes Aeva unique is that your health data (with your consent) is securely shared with your chosen specialist beforehand, saving valuable session time since they'll already understand your health story.

Yes! Our practitioners can review and interpret your blood test results, helping you understand what they mean for your overall health picture. We can also recommend where to get appropriate testing such as hormone panels, thyroid function tests, and other assessments.

Soon, you'll be able to store all your health records directly within your Aeva platform for complete health management in one place.

No. Aeva is a wellness platform, not a medical service. We focus on optimising wellbeing, lifestyle factors, and preventative approaches but do not provide medical diagnoses or treatments.

Where Aeva excels is connecting the dots that traditional healthcare often misses, helping you understand the potential root causes behind your symptoms. Our approach complements traditional medical care by addressing lifestyle factors that significantly influence women's health outcomes.

If you're experiencing symptoms that concern you, we always recommend consulting with your GP alongside using Aeva for integrated support.

Your Aeva experience travels with you! Our platform is designed for seamless access across multiple devices:

- Web-based platform compatible with all major browsers (Chrome, Safari, Firefox, Edge)
- Mobile-responsive design optimised for smartphones and tablets
- Consistent experience across iOS and Android devices

This flexibility ensures your wellbeing support is always at your fingertips, whether you're at home, work, or on the go. Plus, our in-app chat means help is always available when you need it.

Login issues can usually be resolved with a few simple steps:

1. First, check your email for our verification message if you're a new user
2. Try refreshing your browser or clearing your cookies and cache
3. Ensure you're using the correct email address associated with your account
4. If using social login, make sure you've granted all necessary permissions

Still experiencing difficulties? Use our in-app chat for instant help, or email support@aevahealth.com with a brief description of the issue, and we'll resolve it promptly.

Google sign-up issues can typically be fixed with these troubleshooting steps:

1. Try refreshing your browser if the validation process seems stuck
2. Clear your browser cookies and cache, then attempt again
3. Ensure you've granted all necessary permissions when prompted by Google
4. Try an alternative browser to rule out browser-specific issues

For persistent problems, contact us through the in-app chat or email support@aevahealth.com with details about the device and browser you're using.

We understand circumstances change. You have full control over your subscription and can cancel anytime.

Simply go to your account settings, find the subscription management section, and follow the cancellation steps. The system will guide you through the process.

If you encounter any difficulties, our in-app chat support is available to assist you directly, or contact us via email.

Your privacy is our priority. Aeva implements industry-leading security measures to protect your sensitive health information:

- All data is encrypted both in transit and at rest
- We use secure UK-based servers that comply with stringent data protection standards
- Access controls limit who can view your information within our organisation
- Regular security audits ensure our systems remain protected

We store your health information securely in full compliance with GDPR regulations, ensuring your data remains private and protected at all times.

Your trust is paramount to us. Here's our commitment regarding your data:

- Your personal health data is NEVER sold to advertisers or third parties
- Information is only shared with practitioners with your explicit consent
- We do not provide data to insurance companies or employers
- Anonymised, aggregated data may be used for research purposes only with your permission

You maintain complete control over your personal information at all times, with full transparency about how it's used.

Absolutely! We're working on making it easy to share your health insights with your healthcare providers. In the meantime, contact our support team through the in-app chat and we'll help you compile the relevant information from your Aeva tracking to share with your NHS doctor or specialist.

Coordinating your care leads to better outcomes, and we're committed to helping bridge that gap between your Aeva insights and traditional healthcare.

When you close your account, we handle your sensitive health data with care and in accordance with GDPR regulations:

- All personally identifiable information is securely deleted within 30 days
- Any data required for legal or regulatory purposes is retained only for the minimum required period
- You can request immediate deletion of specific data elements at any time

You always maintain the right to request complete deletion of your data before the automatic process takes place. Simply contact our support team through in-app chat, and we'll ensure your data removal request is handled promptly and thoroughly.

For any additional questions not covered here, please reach out to our friendly support team through the in-app chat or email support@aevahealth.com. We're here to help you have the best possible experience with Aeva Health.