Aeva Health - Terms and Conditions

Last Updated: June 4, 2026

1. Introduction

These Terms and Conditions (Terms) govern your use of the Aeva Health website (aevahealth.com), the Aeva web application, and the Aeva mobile applications for iOS and Android. Together, these form the Aeva Digital Platform or our Services. They form a contract between you (the user, you, your) and Aeva Health Ltd (Aeva Health, we, us, our), a private limited company registered in England and Wales (company number 15462448) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Aeva is a registered UK trade mark of Aeva Health Ltd (UK00004135385).

By accessing or using the Aeva Digital Platform you agree to these Terms. If you do not agree, do not use our Services.

These Terms supersede and replace all previous versions of our Terms and Conditions. Any previous version is no longer applicable.

2. About the Services

The Aeva Digital Platform is a women's health technology platform built around six health pillars: hormones, sleep, gut health, movement, stress, and mental wellbeing. The Aeva Digital Platform combines the following services (Services):

• An AI health coach called Eva, available 24/7 through the app and web app. Eva is your main point of contact within the Aeva Digital Platform. She can help you navigate the app and its features, answer health questions, help you log symptoms and information, help you upload documents and lab results, analyse food photos, reference patterns we observe in the data you log, and act as an accountability partner for the activities in your My Health Summary
• A pattern recognition feature which observes correlations across the data you log and surfaces them to you with confidence indicators
• Daily insights and scores across the six pillars, helping you understand where to focus your attention each day
• A weekly My Health Summary generated for you in PDF format, summarising what we have observed in your logged data over the week. You can share My Health Summary with your general practitioner (GP), an Aeva practitioner, or anyone else you choose
• Tools to log information across the six pillars, including symptoms, mood, food, sleep, movement, stress, and supplements
• A cycle tracker for logging your menstrual cycle and cycle-related symptoms (where this applies to you)
• A content library of articles, recipes, and educational material personalised to your profile
• The ability to upload medical documents, lab results, and other health records to your profile, and to share these with the practitioners of your choice
• Optional integration with your wearable devices and connected health apps through Sahha, including Apple Health, Google Health Connect, Apple Watch, Garmin, Oura, Fitbit, Whoop, Withings, Polar, and Strava (the supported list is shown in the app and may change over time). Where the source supports it and with your consent, historical data from before you connected may also be integrated
• Access to independent practitioners through one-to-one expert sessions, expert chats, discovery calls, and Super Teams (fixed trios of practitioners working with you through multi-session programmes)
• In-app support for help with the platform, your account, or any issues you encounter
• A Credits system used to pay for practitioner sessions, together with a Refer and Earn programme and gifting functionality

Aeva Health does not provide medical diagnoses, prescribe medication, or provide emergency medical services. Aeva Health Services are designed to complement, not replace, professional medical care.

The Services are accessible through the Aeva website (aevahealth.com), the Aeva web application, and the Aeva mobile applications for iOS and Android.

2.1 What Aeva Health is and is not

Aeva Health provides a health technology platform whereby users can monitor their own wellbeing and may interact with practitioners and health information materials. Aeva Health IS NOT a healthcare provider and does not provide medical services. Should you have a medical question or seek medical services, please speak with a qualified healthcare professional.

If you are experiencing a medical or mental health emergency, call 999 or contact NHS 111. Do not rely on the Aeva Digital Platform in an emergency.

3. Eligibility and your account

3.1 Eligibility

The Aeva Digital Platform is designed for the health of women. To use the Services you must be female. We may expand the platform's scope in future and will update these Terms accordingly.

• You must be 18 years or older to use our Services
• You must be able to enter into a binding contract under the law of England and Wales
• You confirm that the information you provide to us is accurate and up to date
• Only one account per user is permitted

3.2 Your account

You are responsible for keeping your login credentials secure. You must not share your account with anyone else. You must tell us immediately if you suspect your account has been compromised by emailing support@aevahealth.com.

You are responsible for everything that happens through your account. We are not liable for any loss resulting from your failure to keep your credentials secure, except where the loss results from our failure to provide an adequately secure platform.

3.3 Information you provide

To benefit from the Services, you provide us with information about yourself, including health information. You agree to provide accurate information and to update it where it changes. We rely on the information you provide to generate insights and to match you with practitioners. The accuracy of the Services depends on the accuracy of the information you provide.

4. Subscription, pricing, and Credits

4.1 Subscription

Access to the Aeva Digital Platform is provided through a subscription. The current subscription pricing is shown to you in the app or on our website before you subscribe.

Subscriptions automatically renew at the end of each billing period unless cancelled in accordance with Section 4.4.

4.2 Payment methods

Different types of payment are processed through different providers, in accordance with the rules of third-party platforms we use.

For your subscription:

• Apple In-App Purchase, where you subscribe through the iOS app
• Google Play Billing, where you subscribe through the Android app
• Stripe, where you subscribe through our website

For in-app purchases of expert sessions, Super Team sessions, and Aeva Credits (and, at public launch, functional testing):

• Stripe (card payments)
• Klarna (Buy Now, Pay Later, optional, subject to Klarna's terms)
• Revolut Pay (digital wallet, optional, subject to Revolut's terms)

Practitioner services and functional testing are person-to-person professional services delivered by independent providers, and are not in-app purchases of digital content. They are processed outside Apple's and Google's in-app purchase systems.

Klarna, Revolut Pay, Apple, Google, and Stripe are payment providers. Your relationship with these third-party providers is separate from your relationship with us. We are not responsible for their decisions on payment, credit, or refunds, except where required by law.

4.3 Aeva Credits

Aeva Credits can be earned through the Refer and Earn programme, purchased directly, received as gifts from other users, or awarded through promotional offers. Credits have no cash value, cannot be exchanged for cash, and are not refundable.

What Credits can be used for:

• Booking one-to-one expert sessions with practitioners on the Aeva Digital Platform
• Booking Super Team sessions on the Aeva Digital Platform

What Credits cannot be used for:

• The Aeva subscription. Subscriptions must be paid in full through your selected subscription payment method (Apple In-App Purchase on iOS, Google Play Billing on Android, or Stripe on the web). This restriction reflects Apple's and Google's payment rules for in-app subscriptions
• Exchange for cash, transfer to another user, or refund

The ‘Refer and Earn’ Programme:

• When you refer a friend who signs up using your unique referral link, both you and your friend will receive Aeva Credits equivalent to £20. These Credits can be used towards expert sessions on the Aeva Digital Platform. They cannot be used towards your subscription (see above).
• Your referred friend must complete a paid subscription purchase using your referral link
• Credits are issued in a pending state on the date of your friend's subscription purchase
• Credits become available for redemption 30 days after your friend's subscription start date, provided their subscription remains active at the end of that period
• If a referred subscription is refunded by Apple, Google, Stripe, or any other payment processor (at any time, whether within or after the 30-day pending window), we may reverse the associated Credits, including Credits that have already been redeemed (which may result in a negative Credit balance)
• Where Credits have been gifted by another user, those Credits may be reversed if the underlying purchase is refunded
• Credits expire twelve months after the date they are issued to your account (whether earned, purchased, gifted, or awarded)
• Credits are personal to your account and are non-transferable
• If you cancel your subscription, you can continue to use your Credits up until the end of your current paid billing period. Credits that have not been used by the end of that period are forfeited

We reserve the right to amend, suspend, or terminate the Refer and Earn programme at any time, and to withhold or reverse Credits where we reasonably suspect fraudulent or abusive activity.

4.4 Cancelling your subscription

You may cancel your subscription at any time through your account settings (or through the Apple App Store or Google Play Store if you subscribed through them). Cancelling your subscription ends your subscription. It does not close your Aeva account. Your account, your data, your documents, and any unused Credits remain available to you until the end of your current paid billing period.

After your current paid billing period ends, your subscription does not renew. Access to the subscription Services ends. Any Credits not used by the end of that period are forfeited (see Section 4.3).

We do not offer pro-rata refunds for unused portions of a subscription period, except where required by applicable consumer protection law.

Where you purchased your subscription through the Apple App Store or Google Play Store, refunds are governed by that platform's terms and are processed directly by that platform. We do not control and are not responsible for refund decisions made by Apple or Google or any other third parties.

4.5 Closing your account

Closing your Aeva account is different from cancelling your subscription. You can request to close your account at any time by emailing privacy@aevahealth.com.

Important: When you close your account, we will delete the personal data we hold about you, subject to any legal, regulatory, or safeguarding obligations we have to retain certain information for a defined period (see Section 16 of the Privacy Policy). This means that your logged data, your conversations with Eva, your My Health Summary PDFs, your uploaded documents, your pattern recognition outputs, and your in-app messages may be deleted. We cannot recover your data after deletion. If you want to keep any of this data, please download it before requesting account closure.

4.6 14-day cooling-off period (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel a contract for digital services within fourteen (14) days of entering into it. We honour this right.

If you cancel your subscription within fourteen (14) days of signing up and you have not used the Services in that period, we will refund the amount you have paid to us in full. Where you have used the Services in that period (for example, you have chatted with Eva, booked a session, or otherwise accessed the Aeva Digital Platform), we may deduct a proportionate amount for the Services already provided to you, and refund the balance.

Where you purchased your subscription through the Apple App Store or Google Play Store, the right to cancel is exercised through those platforms in line with their refund policies. We are not responsible for the timing or outcome of refund decisions made by Apple or Google or any other third party.

Nothing in this section affects your other statutory rights under the Consumer Rights Act 2015.

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5. Practitioner services: expert sessions and Super Teams

5.1 Our role as disclosed agent

Aeva Health acts as a disclosed agent on behalf of independent practitioners. This means:

• We connect you with independent practitioners
• We collect payments on their behalf and retain a service fee
• We issue invoices on their behalf, clearly identifying the practitioner as the service provider
• Practitioners are the actual providers of professional services and are responsible and liable for them
• Practitioners are bound by their own professional obligations and the law applicable to their professional services

5.2 Practitioners' own Terms of Service

Each practitioner on the Aeva Digital Platform has their own terms of service (Terms of Service). Before you book a session with a practitioner, you are shown a link to their Terms of Service and you confirm your acceptance with a separate tick. The booking consent reads:

"I accept the practitioner's Terms of Service and agree to book services directly with this independent practitioner via Aeva Health's platform."

The practitioner's Terms of Service govern the professional services they provide to you. Our Terms govern your use of the Aeva Digital Platform.

5.3 Expert sessions (one-to-one)

You can book one-to-one expert sessions with any independent practitioner available on the Aeva Digital Platform. Sessions are paid for with Aeva Credits or by direct purchase, as available at the time of booking.

5.4 Expert chats

You can chat with up to five experts per calendar month with whom you have not yet booked a session, and with experts you have already booked with. Expert chats are short in-app exchanges through the Aeva Digital Platform. You can share text, documents, and images with an expert through the chat. Expert chats are intended to help you decide whether to book a session with that expert and to support ongoing communication where you have already booked.

5.5 Discovery calls

You can book one discovery call per expert, once every six months. A discovery call is a short introductory call with an expert you have not yet booked with.

5.6 Super Team

The Super Team is a fixed trio of three independent practitioners matched to you based on your health profile, the symptoms you have logged, and the goals you have shared with us. A Super Team works with you through a multi-session programme.

• Super Team programmes are offered as fixed session packages (typically 6, 9, or 12 sessions) over a defined period (typically 3 to 6 months). Specific package details and pricing are shown to you before you commit
• Sessions within a Super Team programme can be distributed between your three practitioners based on what your programme needs at each point, rather than allocated equally
• Your Super Team practitioners can see your health profile within the Aeva Digital Platform
• Your Super Team practitioners can communicate with you through in-app messaging, including a three-way chat between your practitioners, a four-way chat with you and your practitioners, and one-to-one chats with each practitioner
• You can top up your Super Team programme with additional sessions after the initial package completes
• You control which documents you share with each practitioner. You can revoke document sharing at any time
• If you ask to change one or more of your Super Team practitioners, we will work with you to find a suitable replacement subject to availability

5.7 Session bookings and cancellations

The following rules apply to all paid practitioner sessions, whether one-to-one expert sessions or individual sessions within a Super Team journey. Discovery calls and expert chats are not paid sessions and are not subject to this refund table.

More than 24 hours before the session

• Outcome: Full refund (minus 5% processing fee)

Less than 24 hours before the session

• Outcome: 50% refund (minus 5% processing fee)

Reschedule, more than 24 hours before the session

• Outcome: Permitted up to 2 times per session at no cost

Reschedule, after 2 reschedules per session

• Outcome: 50% refund (minus 5% processing fee); no further reschedules

User no-show

• Outcome: No refund

Practitioner no-show

• Outcome: Full refund (no processing fee)

Multi-session package

• Outcome: 90% refund available more than 24 hours before any sessions commence; no refund once the first session is completed

Refunds for sessions are processed to the original payment method (or returned to your Credits balance where you paid in Credits).

5.8 Punctuality and conduct

• Practitioners are expected to join sessions on time. Where a practitioner is more than 3 minutes late, please inform us
• Users are expected to join sessions on time. Where you are late, the practitioner is not obliged to extend the session
• All communication between you and a practitioner must take place through the Aeva Digital Platform

5.9 Session recording

Practitioner sessions (whether one-to-one or as part of a Super Team) may be recorded where you choose to opt in to recording at the start of that session. Practitioners on the Aeva Digital Platform accept that sessions may be recorded by the user as part of joining the platform; the per-session decision is yours. Recordings are stored within the Aeva Digital Platform and are accessible to you and the practitioner. You may not record sessions yourself outside the Aeva platform's recording feature.

You can ask us to delete a recording at any time by emailing privacy@aevahealth.com.

6. Eva, pattern recognition, and My Health Summary

6.1 Eva

Eva is Aeva's AI health coach. Eva is built and operated by Aeva Health. Eva is presented as part of Aeva and is not a separate third-party product.

Eva uses large language model technology hosted on AWS Bedrock under our enterprise terms with Amazon Web Services. AWS does not retain Eva conversations and does not use them to train AWS or third-party models. You can share health information with Eva for the purposes of receiving the Services. Your interactions with Eva are processed under the Privacy Policy.

6.2 What Eva is, and what Eva is not

Eva can provide information regarding your health and the six pillars, help you log information, help you upload documents, analyse food photos, reference patterns we have observed in the data you have logged, suggest practitioners, and act as an accountability partner for the activities in your My Health Summary.

Eva is an automated system. The information provided by Eva is for educational purposes only. Eva is not a doctor, a medical professional, or a substitute for professional medical advice. Eva does not diagnose, prescribe, or treat any condition. Eva is not intended for emergency use.

Eva can make mistakes. You should not rely on Eva for any medical decision. Always consult a qualified healthcare professional for medical concerns.

6.3 Pattern recognition

As you use the Aeva Digital Platform, we observe correlations across the data you log. We surface these correlations to you with a confidence indicator reflecting the strength of the correlation within your own data.

Pattern recognition outputs are observational and educational. They describe correlations within your own data. They are not a diagnosis, are not a clinical prediction, and are not a recommendation to take or stop any clinical action. You should always discuss any concern raised by a pattern recognition output with a qualified healthcare professional before acting on it.

6.4 My Health Summary

Each week we generate a personalised summary for you, called My Health Summary, in PDF format. The summary describes what we have observed in your logged data over the week and the correlations identified by our pattern recognition feature. The summary is for your personal use and is provided for educational purposes only. You may choose to share it with your GP, with an Aeva practitioner, or with anyone else you wish. You are responsible for how you share your My Health Summary outside the Aeva Digital Platform.

My Health Summary describes observations and correlations in your own data. It is provided for educational purposes only; it is not a diagnosis, not a treatment recommendation, and not a substitute for professional medical advice.

6.5 You control your data

You control the information you provide to Eva and the data we use for pattern recognition and My Health Summary. You can update or delete information you have logged through the app. You can manage your consents (including AI improvement and quality review of Eva conversations) in your account settings, as described in the Privacy Policy.

7. Wearables, food photos, and functional testing

7.1 Wearables and connected health apps

If you choose to connect a wearable device or a connected health app through Sahha, you grant us permission to integrate health data from that source. Supported sources include Apple Health, Google Health Connect, Apple Watch, Garmin, Oura, Fitbit, Whoop, Withings, Polar, and Strava (the supported list is shown in the app and may change over time). Where your source supports it, historical data from before you connected may also be integrated.

Your relationship with each wearable or health app provider is separate from your relationship with us. We are not responsible for the accuracy of the data your wearable or connected app provides. You can disconnect at any time through the app.

7.2 Food photo analysis

Food photos you upload are processed by our nutritional analysis partner Spoonacular to identify the food and estimate nutritional information. The result is returned to your account. You agree not to upload images of people, copyrighted material, or any other content that is not a photo of your own food.

7.3 Functional testing

Where you purchase a functional test through the Aeva Digital Platform, the test is fulfilled, processed, and analysed by our testing partner. Test kits are sent to the postal address you provide. Results are returned to your account. We do not provide medical interpretation of test results. You should discuss your results with a qualified healthcare professional or a practitioner.

Functional testing services are subject to our testing partner's own terms in addition to these Terms. Where there is a conflict in relation to the test itself, the testing partner's terms apply to the test. These Terms apply to your use of the Aeva Digital Platform.

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8. Documents and content you upload

• You warrant that you own or have the rights to upload any documents and content you upload to the Aeva Digital Platform
• You grant us a limited, royalty-free, worldwide licence to host, store, and process your uploaded content for the purposes of providing the Services
• You do not transfer ownership of your content to us
• You control which practitioners can access an uploaded document. We do not share an uploaded document with a practitioner unless you specifically choose to
• You can revoke a sharing decision at any time
• We may remove content that violates these Terms or applicable law

9. Acceptable use

You agree that you will not:

• Use the Aeva Digital Platform for any unlawful purpose
• Share your account credentials
• Impersonate any person or misrepresent your affiliation
• Upload content that is offensive, infringing, or unlawful
• Use the Aeva Digital Platform to harass any person, including any practitioner or member of the Aeva team
• Attempt to access or interfere with our systems or other users' accounts
• Scrape, copy, or otherwise extract content from the Aeva Digital Platform in bulk
• Reverse engineer, decompile, or otherwise attempt to derive the source code of the Aeva Digital Platform
• Use the Aeva Digital Platform to provide professional services to third parties (for example, by reselling access to your account)
• Record sessions without consent

We may suspend or terminate your access if you breach these acceptable use rules. See Section 14.

10. Intellectual property

All intellectual property in the Aeva Digital Platform, including the brand, content, methodology, software, and design, belongs to Aeva Health Ltd or our licensors. Aeva is a registered UK trade mark of Aeva Health Ltd. You may not use the Aeva brand or content outside the Aeva Digital Platform without our prior written permission.

You retain ownership of the content you upload, subject to the licence in Section 8.

We may use feedback or suggestions you provide to us about the Aeva Digital Platform without any obligation to you.

11. Privacy and data protection

Our Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have over it. By using the Aeva Digital Platform you confirm you have read the Privacy Policy.

Aeva Health Ltd is registered with the UK Information Commissioner's Office (ICO) under registration number 00018109281. For data protection enquiries, please contact our Data Protection Representative at privacy@aevahealth.com.

12. Service availability and changes

We aim to keep the Aeva Digital Platform available at all times but we do not guarantee uninterrupted or error-free operation. We may carry out planned maintenance and we will let you know in advance where we believe the maintenance may materially affect your use of the Aeva Digital Platform.

We may modify, add, remove, or change features of the Aeva Digital Platform. Where a change is material we will notify you in advance. Where a change reduces functionality you depend on, you may cancel your subscription and we will refund any unused portion paid directly to us (refunds for subscriptions purchased through Apple or Google or any other third-party platform are subject to those platforms' terms).

13. Liability

13.1 What we are responsible for

We are responsible for providing the Aeva Digital Platform with reasonable skill and care. We accept responsibility for foreseeable losses caused by our breach of these Terms, our breach of the rights you have under the Consumer Rights Act 2015 and other applicable consumer law, our negligence, or our fraud.

13.2 What we are not responsible for

• The professional services provided to you by an independent practitioner, who is responsible for those services
• The accuracy of data provided by your wearable device or any other third-party service
• Outcomes of decisions you take based on Eva's outputs or pattern recognition insights, which are educational and informational only
• Loss arising from your failure to comply with these Terms
• Loss arising from issues with services provided by third-party payment providers, app stores, or telecoms carriers outside our control

13.3 Limitations

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be limited or excluded under English law

Subject to that, our total liability to you for any claim arising under or in connection with these Terms is limited to the amount you have paid to Aeva Health Ltd for the Services in the 12 months before the event giving rise to the claim.

13.4 Your rights as a consumer

If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Protection from Unfair Trading Regulations 2008, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection law.

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14. Termination

14.1 User termination

You may terminate your contract with us at any time by cancelling your subscription in your account settings or by emailing support@aevahealth.com. Your access continues until the end of your current paid billing period.

14.2 Aeva Health termination

We may terminate your contract or suspend your access to the Aeva Digital Platform if:

• You materially breach these Terms
• Your behaviour is unlawful or seriously inappropriate
• You fail to pay amounts due
• We reasonably believe your continued use creates a risk to other users, our practitioners, our team, or the platform
• We are required to do so by law or by a regulator

14.3 What happens on termination

On termination your access to the Aeva Digital Platform ends. Your personal data is handled in accordance with the Privacy Policy. Provisions of these Terms that are intended to survive termination (including intellectual property, liability, governing law, and any indemnities) survive.

15. Changes to these Terms

We may update these Terms from time to time. Where a change is material we will notify you in advance by email and through an in-app notification. The current version is identified at the top of this document. Previous versions are no longer applicable. Continued use of the Aeva Digital Platform after the change is notified amounts to acceptance of the updated Terms.

16. Complaints

If you have a complaint about the Services, please contact us at support@aevahealth.com. We will acknowledge your complaint within five (5) business days and aim to provide a substantive response within twenty (20) business days. For complaints relating to how we handle your personal data (including requests to delete recordings, exercise your data rights, or raise other data concerns), please contact privacy@aevahealth.com.

For complaints about the professional services provided by an independent practitioner, you may also raise the complaint directly with the practitioner and, where applicable, with their professional regulator.

For complaints about how we handle your personal data, you can also lodge a complaint with the ICO at any time.

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17. Contact us

• General enquiries: hello@aevahealth.com
• Technical support and service complaints: support@aevahealth.com
• Billing and payments: billing@aevahealth.com
• Privacy queries, data rights, recording deletion, data concerns: privacy@aevahealth.com
• Safeguarding: safeguarding@aevahealth.com

18. General

18.1 Entire agreement

These Terms, the Privacy Policy, and any practitioner Terms of Service you accept when booking are the entire agreement between you and us about your use of the Aeva Digital Platform. These replace anything said or written before.

18.2 No waiver

If we do not enforce a right under these Terms it does not mean we have waived it. We can enforce that right at a later time.

18.3 Severability

If any part of these Terms is found to be unenforceable, the rest continues to apply.

18.4 No transfer

You may not transfer your rights or obligations under these Terms to anyone else without our written consent. We may transfer ours to a successor or buyer, subject to your rights under these Terms continuing to apply.

18.5 Third-party rights

These Terms do not create any rights for anyone other than you and us. The Contracts (Rights of Third Parties) Act 1999 does not apply.

18.6 Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

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