Aeva Health - Terms and Conditions

1. Booking and Payment

• Full payment is required at the time of booking
• All prices are in GBP and include VAT where applicable
• Sessions must be booked at least 24 hours in advance
• We accept payment via major credit/debit cards and bank transfer

2. Cancellation Policy

• 24 hours' notice is required for all cancellations
• Cancellations made with less than 24 hours' notice will be charged at full rate
• No-shows will be charged at full rate
• In exceptional circumstances, late cancellations may be considered at our discretion

3. Online Sessions

• It is your responsibility to ensure you have adequate internet connection
• Sessions will not be extended due to technical issues on the client's side
• A backup phone number should be provided in case of technical difficulties
• Recording of sessions is strictly prohibited unless agreed in writing

4. Practitioner Obligations

• All practitioners are fully qualified and insured
• We maintain strict confidentiality in accordance with professional standards
• We reserve the right to refer clients to other healthcare providers if appropriate
• Sessions will start and end at the scheduled time

5. Client Responsibilities

• Provide accurate health information and update us of any changes
• Arrive on time for sessions (online or in-person)
• Inform us of any relevant medical conditions or medications
• Follow professional recommendations and guidance provided

6. Liability

• Aeva Health is not liable for any loss or damage that is not reasonably foreseeable
• We maintain appropriate professional indemnity insurance
• Results cannot be guaranteed and may vary between individuals
• We are not responsible for any technical issues beyond our control

7. Privacy and Data Protection

• We comply with GDPR and UK data protection laws
• Personal information is stored securely and confidentially
• Data is only shared with explicit consent or legal requirement
• Our full privacy policy is available upon request

8. Intellectual Property

• All materials provided remain the property of Aeva Health
• Materials cannot be shared or reproduced without written permission
• Session content is confidential and cannot be recorded or shared

9. Changes to Services

• We reserve the right to modify or cancel services with reasonable notice
• Prices may be subject to change with 30 days' notice
• Any changes will be communicated via email

10. Complaints Procedure

• Complaints should be submitted in writing to [email]
• We aim to respond to all complaints within 5 working days
• All complaints will be handled confidentially and professionally

11. Governing Law

These terms and conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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